List of active policies

Full policy

You will be directed to this page the first time you visit this site or log in to your account, and if any significant changes are made to the policy content.

Please read the details below and click the button at the bottom of the page to accept these policies.

If you do not agree to any aspect of these policies or have any questions, please get in touch: office@bognorcounsellingcic.org.uk.

Please note that if you do not accept these policies, access to this site and your learning account, and site functionality in general, will be adversely impacted.

Cookies Policy

When you use and access the site, we may place a number of cookie (small text) files in your web browser.

These cookies help determine and identify repeat visitors, the length of time each user spends on any particular area of the site, and the specific functionalities that users choose to use. To the extent that cookie data constitutes personally identifiable information, we process such data on the basis of your consent. Some cookies are optional and some cookies are essential for proper site operation.

We may also use various third-party cookies to follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.

For the ease of administration, this site allows 'all' or 'none' cookie consent. Not consenting to the use of cookies means that site access and proper operation is not guaranteed.

Privacy Policy

This site is operated by Profound Training Ltd (the "Data Processor") on behalf of Bognor Counselling and Training CIC (the "Data Owner").

This privacy notice relates to all personal data we process on this site and describes:

• How your data is processed,
• where it is processed,
• how long the data is retained and
• your rights relating to this data.

This notice also explains how our data handling aligns with the requirements of the Data Protection Act 2018 (DPA), sometimes called the UK GDPR.

‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is someone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Why we collect your personal data

We collect your personal data in order to provide you with a learning and accreditation service via this Web site (‘our services’) and to correspond with you. This service is provided as part of a learning contract signed by yourself.

We collect personal data from you when you interact with us. This can be through this site, our other, websites, over the phone, via online chat and meeting services, in person, including, without limitation, when you:

• create a user account on this site, or we create one for you;
• request support;
• register for or participate in an online class, exam, certification, training, webcast or other event;
• request information or materials;
• participate in surveys or evaluations;
• participate in promotions, contests or giveaways;
• submit questions or comments; or
• submit content or posts on our forums or other interactive Web pages.

Our legal bases for controlling or processing your personal data

You provide informed consent to us or have a reasonable expectation that we will use your information in a certain ways – for example, to facilitate your learning and accreditations, for correspondence related to your learning and accreditations, to engage in our community discussions, or to hear about new services or offers, to meet compliance with our legal obligations, and where it is in our legitimate interests to do so.

We only rely on ‘legitimate interests’ as the legal basis for processing by us, or third parties, to provide login systems to users via their existing social media accounts (where applicable).

Where we rely on a specific basis for processing your information and you object to that processing, it might not be possible for you to continue using our services.

You can withdraw your consent at any time either by selecting ‘delete my data’ within the specific service (where applicable), or by request to: office@bognorcounsellingcic.org.uk

Sensitive personal data

We may process sensitive personal data to help facilitate your use of our services. The categories of sensitive personal data we process may include:

• biometric data in the form of facial images, where you have uploaded and we store your profile picture;
• health data that may facilitate or assist with your use of our services.
• any special categories of special personal data which any user volunteers while using our services (for example in a forum or submission).

If we need to pass any sensitive personal data to a third party, we will only do that in accordance with legal obligations or after obtaining your consent.

We are not responsible for any sensitive personal data you volunteer while using this Web site – for example in group chat or open forums, or that you choose to share with other site users.

How we use your personal data

We use your personal data to provide and track learning and training services through this Web site. We may need to pass your personal data on to third-party services – for example, to submit test results and other material to authorising bodies responsible for validating test results and accreditations, or to facilitate communication with other parties necessary to facilitate or complete your training.

We may also pass on your details to other services related to this site, such as for creating accounts for video conferencing and chat platforms, which will not work unless we are able to make these transfers. Any third parties we share your data with are obliged to keep your personal data secure, use it only for necessary service delivery and delete it when it is no longer needed.

How and where we store personal data

We will process (collect, store and use) the information you provide in a manner compatible with the DPA. We maintain physical, organisational and technical safeguards for all personal data we hold. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain certain information in accordance with the law, such as information needed for validating certifications and contractual agreements. How long certain kinds of personal data should be kept are governed by specific business sector requirements and agreed practices. Personal data can be held in addition to these periods depending on individual business needs.

We will process different forms of personal data for as long as it is necessary and proportionate for the purpose for which it has been supplied and we will store the personal data for the shortest amount of time possible, taking into account legal and service requirements.

This Web site is hosted in a secure data centre in the EU. User and admin access to the site is via a secure (https) Web user/password login. Admin access to the server itself is via a secure (ssh) console login using a user/password account requiring Multi Factor Authentication.

Correspondence related to your use of this site (e.g. emails and attachments) will transit via our third party mail service providers, under the terms of their data privacy policies.

Marketing

We have no interest in collecting any data beyond that needed to ensure our services work for you. We do not sell data, and has no intentions in doing so in the future.

Your rights when we process your personal data

At any point while we are in possession of or we process your personal data, you have the following rights:

• right to withdraw consent to our processing your data;
• right of access (to see what data we hold about you);
• right of rectification (to have mistakes or omissions corrected);
• right to erasure;
• right of data portability (to have a copy of your personal data);
• right to restrict processing;
• right to object to automated processing, including profiling and/or;
• the right to lodge a complaint with a supervisory authority.

If you have any questions or requests about our processing of your personal data, please contact office@bognorcounsellingcic.org.uk. We will always respond within one month.

If you have questions or wish to lodge a complaint about how your personal data is being processed by us (or third parties as described above), please contact us in the first instance. Further guidance can also be found at the Web site for the UK’s Information Commissioner’s Office (ICO): https://ico.org.uk/

Issue 1. January 2024